/* Service Desk MVP */
.service-head-actions{display:flex;gap:8px;flex-wrap:wrap}.service-kpis{grid-template-columns:repeat(6,minmax(0,1fr))}.service-dashboard-grid{align-items:start}.service-table td{vertical-align:top}.service-sla{display:inline-flex;max-width:190px;border:1px solid var(--line);border-radius:999px;padding:5px 8px;font-size:10px;color:var(--muted);line-height:1.2}.service-sla-ok{border-color:#245d3d;color:#aee4c1}.service-sla-risk{border-color:#715923;color:#f5d78d;background:#251e0d}.service-sla-breach{border-color:#75303c;color:#ffb2be;background:#2a1015}.service-queue-summary{display:grid;gap:8px}.service-queue-summary>div{display:flex;align-items:center;justify-content:space-between;border:1px solid var(--line);border-radius:12px;padding:12px}.service-queue-summary strong{font-size:20px}.service-mvp-note{margin-top:16px;border:1px dashed var(--line);border-radius:12px;padding:12px;display:grid;gap:4px}.service-mvp-note span{font-size:11px;color:var(--muted);line-height:1.45}.service-filter{display:grid;grid-template-columns:minmax(220px,2fr) repeat(6,minmax(140px,1fr)) auto;gap:8px;align-items:center;margin-bottom:12px}.service-result-head{border-top:1px solid var(--line);padding-top:12px}.service-queue-cards{display:grid;gap:10px}.service-queue-card{display:flex;justify-content:space-between;gap:16px;border:1px solid var(--line);border-radius:14px;padding:14px;background:#08150e}.service-queue-card.inactive{opacity:.58}.service-queue-card h4{margin:0 0 5px}.service-queue-card p{margin:0 0 6px;color:#c8dbd0;font-size:12px}.service-queue-card small{color:var(--muted)}.service-dialog{width:min(980px,calc(100vw - 32px));max-height:92vh}.service-ticket-detail{width:min(1180px,calc(100vw - 32px))}.service-dialog-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px}.service-dialog-head h2{margin:2px 0 0}.service-detail-badges{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}.service-textarea{min-height:90px;resize:vertical}.service-detail-grid{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:14px}.service-detail-main h3,.service-flow-panel h3{margin-top:0}.service-description{white-space:pre-wrap;line-height:1.6;color:#d7e6dd}.service-meta-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:18px 0}.service-meta-grid>div{border:1px solid var(--line);border-radius:12px;padding:10px;display:grid;gap:3px}.service-meta-grid span{font-size:9px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:800}.service-meta-grid small{color:var(--muted)}.service-flow-panel form{display:grid;gap:10px}.service-detail-lower{margin-top:14px;align-items:start}.service-conversation,.service-history{display:grid;gap:9px;max-height:360px;overflow:auto}.service-comment{border:1px solid var(--line);border-radius:12px;padding:12px;background:#08150e}.service-comment.internal{border-style:dashed;background:#11190e}.service-comment>div{display:flex;justify-content:space-between;gap:10px;align-items:center}.service-comment span{font-size:10px;color:var(--muted)}.service-comment p{margin:8px 0 0;white-space:pre-wrap;line-height:1.5}.service-comment-form{display:grid;gap:8px;margin-top:12px}.service-comment-form>div{display:grid;grid-template-columns:1fr auto;gap:8px}.service-history-item{border-left:2px solid var(--line);padding:6px 0 6px 10px;display:grid;gap:2px}.service-history-item span{font-size:10px;color:var(--muted)}.service-toggle{display:flex;align-items:center;gap:8px;margin-top:10px}.field.span-2{grid-column:span 2}
@media(max-width:1200px){.service-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.service-filter{grid-template-columns:1fr 1fr}.service-filter button{width:100%}}
@media(max-width:820px){.service-kpis{grid-template-columns:1fr 1fr}.service-detail-grid,.service-detail-lower{grid-template-columns:1fr}.service-meta-grid{grid-template-columns:1fr 1fr}.service-filter{grid-template-columns:1fr}.field.span-2{grid-column:auto}.service-comment>div{align-items:flex-start;flex-direction:column}}
@media(max-width:520px){.service-kpis,.service-meta-grid{grid-template-columns:1fr}.service-comment-form>div{grid-template-columns:1fr}}

/* Routing & Queues v2 */
.service-routing-banner{margin:0 0 14px;border:1px dashed var(--line);border-radius:12px;padding:11px 13px;color:var(--muted);font-size:12px}
.service-routing-note{border:1px dashed var(--line);border-radius:12px;padding:12px;display:grid;gap:4px;background:#08150e}
.service-routing-note b{font-size:12px}.service-routing-note span{font-size:11px;color:var(--muted);line-height:1.45}
.service-queue-card-main{min-width:0;flex:1}.service-queue-actions{display:flex;gap:7px;align-items:flex-start;flex-wrap:wrap;justify-content:flex-end}
.service-agent-chips{display:flex;gap:5px;flex-wrap:wrap;margin-top:8px}.service-agent-chips span{display:inline-flex;border:1px solid var(--line);border-radius:999px;padding:4px 7px;font-size:9px;color:#b9d7c5;background:#0b1d13}.service-agent-chips .muted-chip{color:var(--muted)}
.service-ticket-actions{display:flex;gap:8px;flex-wrap:wrap}
.service-agents-dialog{width:min(640px,calc(100vw - 32px))}
.service-agent-list{display:grid;gap:8px;max-height:52vh;overflow:auto;padding-right:3px}
.service-agent-row{display:flex;align-items:center;justify-content:space-between;gap:14px;border:1px solid var(--line);border-radius:12px;padding:12px 13px;background:#08150e}
.service-agent-row span{display:grid;gap:2px}.service-agent-row small{font-size:10px;color:var(--muted)}.service-agent-row input{width:18px;height:18px;accent-color:var(--green)}
.field-help{display:block;margin-top:5px;font-size:10px;color:var(--muted);line-height:1.4}
html[data-theme="light"] .service-routing-note,html[data-theme="light"] .service-agent-row{background:#f8fbf9}
html[data-theme="light"] .service-agent-chips span{background:#edf7f0;color:#315d43}

/* Requester Portal v1 */
.service-requester-grid{align-items:start}.service-department-list{display:grid;gap:10px}.service-department-card{display:flex;justify-content:space-between;gap:16px;border:1px solid var(--line);border-radius:14px;padding:14px;background:#08150e}.service-department-card.inactive,.row-inactive{opacity:.58}.service-department-card h4{margin:0 0 5px}.service-department-card p{margin:0;color:#c8dbd0;font-size:12px}.service-department-meta{display:flex;gap:6px;flex-wrap:wrap;margin-top:9px}.service-department-meta span{display:inline-flex;border:1px solid var(--line);border-radius:999px;padding:4px 7px;font-size:9px;color:var(--muted)}.service-row-actions{display:flex;gap:6px;justify-content:flex-end;flex-wrap:wrap}.service-portal-explainer{margin-top:16px;display:flex;align-items:center;justify-content:space-between;gap:22px}.service-portal-explainer h3{margin:4px 0 6px}.service-portal-explainer p{margin:0;color:var(--muted);max-width:680px;line-height:1.5}.service-portal-flow{display:flex;align-items:center;gap:7px;flex-wrap:wrap;justify-content:flex-end}.service-portal-flow span{border:1px solid var(--line);border-radius:999px;padding:7px 10px;font-size:10px;font-weight:800}.service-portal-flow b{color:var(--green)}.service-portal-link-dialog{width:min(720px,calc(100vw - 32px))}.service-portal-link-state{border:1px dashed var(--line);border-radius:14px;padding:16px}.service-portal-link-empty{text-align:center}.service-portal-link-empty p{color:var(--muted);font-size:12px}.service-portal-link-actions{display:flex;gap:8px;flex-wrap:wrap}.service-portal-link-actions .btn{text-decoration:none}.service-comment.requester{border-color:#2b704a;background:#0b2115}.service-requester-table td{vertical-align:middle}
html[data-theme="light"] .service-department-card{background:#f8fbf9}html[data-theme="light"] .service-comment.requester{background:#eef9f2}
@media(max-width:900px){.service-portal-explainer{align-items:flex-start;flex-direction:column}.service-portal-flow{justify-content:flex-start}}


/* Service Desk Configuration Center */
.service-config-owner-badge{border:1px solid var(--line);border-radius:999px;padding:7px 10px;font-size:10px;font-weight:850;color:var(--muted)}
.service-config-kpis{grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:16px}
.service-config-tabs{display:flex;gap:7px;overflow-x:auto;border-bottom:1px solid var(--line);padding:0 0 10px;margin-bottom:16px}
.service-config-tabs button{appearance:none;border:1px solid var(--line);background:#09170f;color:var(--muted);border-radius:999px;padding:9px 13px;font:inherit;font-size:11px;font-weight:800;white-space:nowrap;cursor:pointer}
.service-config-tabs button.active{background:#123020;border-color:#2e7048;color:var(--text)}
.service-config-overview{align-items:start}.service-config-overview h3,.service-config-help h3{margin:4px 0 8px}
.service-status-flow,.service-config-flow{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-top:14px}
.service-status-flow span,.service-config-flow span{border:1px solid var(--line);border-radius:999px;padding:7px 10px;font-size:10px;font-weight:850;background:#08150e}
.service-status-flow b,.service-config-flow b{color:var(--green)}
.service-config-links{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}
.service-config-help{margin-top:16px}
.service-config-list{display:grid;gap:9px}
.service-config-row{display:flex;align-items:center;justify-content:space-between;gap:18px;border:1px solid var(--line);border-radius:13px;padding:13px 14px;background:#08150e}
.service-config-row.inactive,.service-config-category.inactive,.service-config-chips button.inactive{opacity:.55}
.service-config-row>div{display:grid;gap:3px;min-width:0}.service-config-row span{font-size:11px;color:#c8dbd0}.service-config-row small{font-size:10px;color:var(--muted)}
.service-config-category-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:11px}
.service-config-category{border:1px solid var(--line);border-radius:14px;padding:14px;background:#08150e}
.service-config-category-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.service-config-category h4{margin:0 0 4px}.service-config-category p{margin:0;color:var(--muted);font-size:11px}
.service-config-chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:12px}.service-config-chips button,.service-config-chips span{border:1px solid var(--line);border-radius:999px;background:#0b1d13;color:#b9d7c5;padding:5px 8px;font-size:9px}.service-config-chips button{cursor:pointer}.service-config-chips button:hover{border-color:#3f7957}
.service-config-table{min-width:760px}
.service-config-dialog{width:min(780px,calc(100vw - 32px))}
html[data-theme="light"] .service-config-tabs button{background:#f6faf7;color:#5d7467}
html[data-theme="light"] .service-config-tabs button.active{background:#e3f3e8;color:#173a28;border-color:#9bc5a9}
html[data-theme="light"] .service-status-flow span,
html[data-theme="light"] .service-config-flow span,
html[data-theme="light"] .service-config-row,
html[data-theme="light"] .service-config-category{background:#f8fbf9}
html[data-theme="light"] .service-config-row span{color:#496457}
html[data-theme="light"] .service-config-chips button,
html[data-theme="light"] .service-config-chips span{background:#edf7f0;color:#315d43}
@media(max-width:900px){.service-config-category-grid{grid-template-columns:1fr}.service-config-kpis{grid-template-columns:repeat(2,1fr)}}
@media(max-width:520px){.service-config-kpis{grid-template-columns:1fr}.service-config-row,.service-config-category-head{align-items:flex-start;flex-direction:column}}


/* Service Desk attachments + in-app notifications */
.service-notification-bell{position:relative}
.service-notification-bell.has-unread{border-color:#2d7850;color:var(--green)}
.service-notification-bell>span{position:absolute;top:-6px;right:-7px;min-width:18px;height:18px;padding:0 5px;border-radius:999px;display:grid;place-items:center;background:var(--green);color:#031109;font-size:9px;font-weight:950;border:2px solid var(--bg)}
.service-notification-dialog{width:min(680px,calc(100vw - 30px));max-height:84vh}
.service-notification-actions{display:flex;justify-content:flex-end;margin:-4px 0 12px}
.service-notification-list{display:grid;gap:8px;max-height:58vh;overflow:auto;padding-right:3px}
.service-notification-item{appearance:none;width:100%;display:grid;grid-template-columns:36px minmax(0,1fr);gap:11px;text-align:left;border:1px solid var(--line);background:#08160f;color:var(--text);border-radius:13px;padding:12px;cursor:pointer}
.service-notification-item:hover{border-color:#397353;background:#0d2116}
.service-notification-item.unread{border-color:#2d6848;background:#0d2518;box-shadow:inset 3px 0 0 var(--green)}
.service-notification-icon{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#123020;color:var(--green);font-weight:900}
.service-notification-item b,.service-notification-item small,.service-notification-item em{display:block}
.service-notification-item b{font-size:12px}
.service-notification-item small{margin-top:3px;color:var(--muted);font-size:10px;line-height:1.4}
.service-notification-item em{margin-top:5px;color:#739080;font-size:9px;font-style:normal}
.service-attachments-panel{margin-top:16px}
.service-attachment-list{display:grid;gap:8px}
.service-attachment-item{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:#08160f}
.service-attachment-file{display:flex;align-items:center;gap:10px;min-width:0}
.service-attachment-file>span{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:#102d1d;color:var(--green);font-weight:900}
.service-attachment-file>div{min-width:0}
.service-attachment-file b{display:block;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.service-attachment-file small{display:block;color:var(--muted);font-size:9px;margin-top:3px}
.service-attachment-form{display:grid;grid-template-columns:minmax(0,1fr) 190px auto;gap:9px;margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}
.service-attachment-form input[type=file]{padding:8px}
.service-attachment-empty{padding:18px}
html[data-theme="light"] .service-notification-bell>span{border-color:#f7fbf8}
html[data-theme="light"] .service-notification-item,
html[data-theme="light"] .service-attachment-item{background:#f8fbf9;color:#102219}
html[data-theme="light"] .service-notification-item:hover{background:#eef7f1}
html[data-theme="light"] .service-notification-item.unread{background:#e9f7ee;border-color:#9bc7aa}
html[data-theme="light"] .service-notification-icon,
html[data-theme="light"] .service-attachment-file>span{background:#dff2e6;color:#0a7743}
@media(max-width:720px){.service-attachment-form{grid-template-columns:1fr}.service-notification-dialog{max-height:92vh}}


/* Service Desk realtime notification toast */
.service-realtime-stack{position:fixed;top:78px;right:20px;z-index:100000;display:grid;gap:10px;width:min(410px,calc(100vw - 28px));pointer-events:none}
.service-realtime-toast{pointer-events:auto;display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:11px;align-items:start;border:1px solid #2d7650;border-radius:15px;padding:13px;background:#0a1d13;color:var(--text);box-shadow:0 18px 50px rgba(0,0,0,.32);animation:serviceToastIn .18s ease-out}
.service-realtime-toast.leaving{opacity:0;transform:translateY(-8px);transition:.18s ease}
.service-realtime-icon{width:36px;height:36px;border-radius:11px;display:grid;place-items:center;background:#123623;color:var(--green);font-weight:950}
.service-realtime-copy{min-width:0}.service-realtime-copy b{display:block;font-size:12px;line-height:1.35}.service-realtime-copy p{margin:4px 0 0;color:#c0d7c8;font-size:10px;line-height:1.45}.service-realtime-copy small{display:block;margin-top:5px;color:#799687;font-size:9px}
.service-realtime-actions{display:flex;align-items:center;gap:6px}
.service-realtime-close{appearance:none;border:0;background:transparent;color:var(--muted);font-size:22px;line-height:1;cursor:pointer;padding:1px 3px}.service-realtime-close:hover{color:var(--text)}
@keyframes serviceToastIn{from{opacity:0;transform:translateY(-10px) scale(.98)}to{opacity:1;transform:none}}
html[data-theme="light"] .service-realtime-toast{background:#f8fff9;color:#102219;border-color:#8fc5a4;box-shadow:0 18px 45px rgba(31,70,45,.18)}
html[data-theme="light"] .service-realtime-icon{background:#dff4e7;color:#087746}
html[data-theme="light"] .service-realtime-copy p{color:#50695b}
html[data-theme="light"] .service-realtime-copy small{color:#70877a}
@media(max-width:720px){.service-realtime-stack{top:68px;right:10px;width:calc(100vw - 20px)}.service-realtime-toast{grid-template-columns:34px minmax(0,1fr)}.service-realtime-actions{grid-column:2;justify-content:flex-start}}


/* Sprint 1 — richer notification center + SLA timeline */
.service-notification-kind{
  display:inline-flex;
  align-items:center;
  width:max-content;
  margin:0 0 4px;
  padding:2px 7px;
  border:1px solid var(--line);
  border-radius:999px;
  font-size:.68rem;
  font-weight:800;
  letter-spacing:.04em;
  text-transform:uppercase;
  opacity:.82;
}
.service-sla-timeline{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:10px;
  margin-top:16px;
}
.service-sla-target{
  display:flex;
  flex-direction:column;
  gap:4px;
  padding:12px 14px;
  border:1px solid var(--line);
  border-radius:14px;
  background:var(--panel-soft,rgba(255,255,255,.025));
}
.service-sla-target span{
  font-size:.74rem;
  font-weight:800;
  letter-spacing:.04em;
  text-transform:uppercase;
  opacity:.7;
}
.service-sla-target b{font-size:.95rem}
.service-sla-target small{opacity:.68}
.service-sla-target.done{border-color:rgba(48,190,112,.42)}
.service-sla-target.ok{border-color:rgba(48,190,112,.28)}
.service-sla-target.risk{border-color:rgba(235,177,44,.58)}
.service-sla-target.breach{border-color:rgba(223,78,78,.62)}
.service-sla-target.neutral{opacity:.78}
@media(max-width:720px){
  .service-sla-timeline{grid-template-columns:1fr}
}


/* Sprint 2 — professional ticket workspace */
.service-ticket-detail-v2{
  width:min(1420px,calc(100vw - 24px));
  max-height:94vh;
  padding:0;
  overflow:hidden;
}
.service-ticket-detail-v2::backdrop{background:rgba(2,12,7,.52);backdrop-filter:blur(2px)}
.service-ticket-header{
  position:sticky;
  top:0;
  z-index:8;
  display:flex;
  justify-content:space-between;
  gap:18px;
  align-items:flex-start;
  padding:18px 22px 16px;
  border-bottom:1px solid var(--line);
  background:var(--panel);
}
.service-ticket-heading{min-width:0}
.service-ticket-heading h2{margin:4px 0 0;font-size:1.45rem;line-height:1.15}
.service-ticket-heading p{margin:8px 0 0;color:var(--muted);font-size:.78rem}
.service-ticket-code{font-size:.68rem;font-weight:950;letter-spacing:.1em;color:var(--green)}
.service-ticket-header-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.service-ticket-workspace{
  display:grid;
  grid-template-columns:minmax(0,1.75fr) minmax(320px,.75fr);
  gap:14px;
  padding:14px;
  max-height:calc(94vh - 108px);
  overflow:auto;
  align-items:start;
}
.service-ticket-thread{display:grid;gap:12px;min-width:0}
.service-ticket-sidebar{
  display:grid;
  gap:12px;
  position:sticky;
  top:0;
  align-self:start;
}
.service-opening-message{
  border:1px solid var(--line);
  border-radius:16px;
  padding:16px 18px;
  background:linear-gradient(180deg,rgba(22,119,71,.09),rgba(22,119,71,.025));
}
.service-opening-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:10px}
.service-opening-head>div{display:grid;gap:3px}
.service-opening-label{font-size:.66rem;font-weight:900;letter-spacing:.07em;text-transform:uppercase;color:var(--green)}
.service-opening-head time{font-size:.72rem;color:var(--muted);white-space:nowrap}
.service-opening-message p{margin:0;white-space:pre-wrap;line-height:1.6}
.service-activity-panel{padding:0;overflow:hidden}
.service-activity-panel>.panel-head{padding:14px 16px;border-bottom:1px solid var(--line);margin:0}
.service-activity-feed{
  display:grid;
  gap:12px;
  padding:16px;
  max-height:48vh;
  overflow:auto;
  scroll-behavior:smooth;
}
.service-activity-comment{display:grid;grid-template-columns:34px minmax(0,1fr);gap:10px;align-items:flex-start}
.service-activity-avatar{
  width:34px;height:34px;border-radius:10px;display:grid;place-items:center;
  border:1px solid var(--line);background:#102218;font-weight:900;color:var(--green)
}
.service-activity-card{border:1px solid var(--line);border-radius:14px;padding:12px 14px;background:#08150e}
.service-activity-comment.requester .service-activity-card{background:#0b1a11;border-color:#285c3f}
.service-activity-comment.internal .service-activity-card{background:#17180c;border-color:#7b6a24;border-style:dashed}
.service-activity-comment.internal .service-activity-avatar{color:#d9bf55;background:#24200d;border-color:#7b6a24}
.service-activity-meta{display:flex;justify-content:space-between;gap:12px;align-items:center}
.service-activity-meta>div{display:flex;gap:7px;align-items:center;flex-wrap:wrap}
.service-activity-meta b{font-size:.78rem}
.service-activity-meta time{font-size:.68rem;color:var(--muted);white-space:nowrap}
.service-activity-type{
  display:inline-flex;border:1px solid var(--line);border-radius:999px;padding:2px 6px;
  font-size:.58rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:850
}
.service-activity-card p{margin:9px 0 0;white-space:pre-wrap;line-height:1.55}
.service-activity-system{
  display:flex;align-items:flex-start;gap:10px;margin:1px 0 1px 16px;padding-left:12px;border-left:1px solid var(--line)
}
.service-activity-dot{
  width:18px;height:18px;border-radius:50%;display:grid;place-items:center;margin-left:-22px;
  background:var(--panel);border:1px solid var(--line);color:var(--muted);font-size:16px;line-height:1
}
.service-activity-system>div{display:grid;gap:2px;padding:2px 0 8px}
.service-activity-system b{font-size:.7rem;font-weight:800}
.service-activity-system span{font-size:.65rem;color:var(--muted)}
.service-activity-empty{padding:28px}
.service-composer{border-top:1px solid var(--line);padding:12px 14px 14px;background:var(--panel)}
.service-composer[data-mode="internal"]{background:rgba(128,105,20,.08)}
.service-composer-tabs{display:flex;gap:6px;margin-bottom:9px}
.service-composer-tabs button{
  appearance:none;border:1px solid var(--line);background:transparent;color:var(--muted);
  border-radius:999px;padding:6px 10px;font-size:.7rem;font-weight:800;cursor:pointer
}
.service-composer-tabs button.active{background:#123623;color:#dff6e8;border-color:#2c744e}
.service-composer[data-mode="internal"] .service-composer-tabs button.active{background:#3a320f;border-color:#817126;color:#f4df82}
.service-composer textarea{resize:vertical;min-height:96px}
.service-composer-footer{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-top:8px}
.service-composer-footer span{font-size:.68rem;color:var(--muted)}
.service-properties-panel form{display:grid;gap:10px}
.service-sla-panel .service-sla-timeline{grid-template-columns:1fr;margin-top:10px}
.service-context-list{display:grid;gap:0}
.service-context-list>div{display:grid;gap:3px;padding:10px 0;border-bottom:1px solid var(--line)}
.service-context-list>div:last-child{border-bottom:0}
.service-context-list span{font-size:.63rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:850}
.service-context-list b{font-size:.78rem}
.service-context-list small{font-size:.68rem;color:var(--muted)}
.service-attachments-compact .service-attachment-list{display:grid;gap:7px}
.service-attachments-compact .service-attachment-item{grid-template-columns:minmax(0,1fr) auto;padding:9px}
.service-attachment-form-v2{grid-template-columns:1fr;gap:7px}
.service-attachment-form-v2 .btn{width:100%}
html[data-theme="light"] .service-ticket-header,
html[data-theme="light"] .service-composer{background:#fff}
html[data-theme="light"] .service-activity-card{background:#fff}
html[data-theme="light"] .service-activity-comment.requester .service-activity-card{background:#f3fbf6}
html[data-theme="light"] .service-activity-comment.internal .service-activity-card{background:#fffbea}
html[data-theme="light"] .service-activity-avatar{background:#edf7f0;color:#087746}
html[data-theme="light"] .service-activity-comment.internal .service-activity-avatar{background:#fff5c9;color:#7b6510}
html[data-theme="light"] .service-opening-message{background:linear-gradient(180deg,#f0faf4,#fbfefc)}
@media(max-width:1050px){
  .service-ticket-workspace{grid-template-columns:1fr}
  .service-ticket-sidebar{position:static;grid-template-columns:repeat(2,minmax(0,1fr))}
  .service-properties-panel{grid-column:1/-1}
}
@media(max-width:720px){
  .service-ticket-detail-v2{width:100vw;max-height:100vh;border-radius:0}
  .service-ticket-header{padding:14px;flex-direction:column}
  .service-ticket-header-actions{width:100%;justify-content:flex-start}
  .service-ticket-workspace{max-height:calc(100vh - 156px);padding:10px}
  .service-ticket-sidebar{grid-template-columns:1fr}
  .service-activity-feed{max-height:44vh;padding:12px}
  .service-activity-comment{grid-template-columns:28px minmax(0,1fr)}
  .service-activity-avatar{width:28px;height:28px;border-radius:8px}
  .service-activity-meta{align-items:flex-start;flex-direction:column;gap:4px}
  .service-composer-footer{align-items:flex-start;flex-direction:column}
  .service-composer-footer .btn{width:100%}
}


/* Sprint 2 polish — activity filters */
.service-activity-filters{
  display:flex;
  gap:6px;
  flex-wrap:wrap;
  padding:9px 14px;
  border-bottom:1px solid var(--line);
  background:var(--panel);
}
.service-activity-filters button{
  appearance:none;
  border:1px solid var(--line);
  border-radius:999px;
  background:transparent;
  color:var(--muted);
  padding:5px 9px;
  font-size:.66rem;
  font-weight:800;
  cursor:pointer;
}
.service-activity-filters button:hover{filter:brightness(1.08)}
.service-activity-filters button.active{
  border-color:#2c744e;
  background:#123623;
  color:#dff6e8;
}
html[data-theme="light"] .service-activity-filters{background:#fff}
html[data-theme="light"] .service-activity-filters button.active{background:#e9f7ee;color:#075c35}

.service-composer-locked{
  display:inline-flex;
  align-items:center;
  min-height:30px;
  padding:5px 9px;
  border:1px dashed var(--line);
  border-radius:999px;
  color:var(--muted);
  font-size:.66rem;
  font-weight:750;
}
.service-attachment-item small{line-height:1.35}

.service-last-activity{display:inline-flex;white-space:nowrap;font-size:.72rem;color:var(--muted)}


/* Sprint 3 — SLA calendar */
.service-sla-calendar-summary{
  display:flex;
  flex-direction:column;
  gap:4px;
  margin:0 0 12px;
  padding:10px 12px;
  border:1px solid var(--line);
  border-radius:12px;
  background:var(--panel);
}
.service-sla-calendar-summary b{font-size:.72rem}
.service-sla-calendar-summary span{font-size:.68rem;color:var(--muted)}
.service-sla-dialog{width:min(820px,94vw)}
.service-sla-weekdays{display:grid;gap:8px;margin:14px 0}
.service-sla-weekdays>span{font-size:.72rem;font-weight:800}
.service-sla-weekdays>div{display:flex;flex-wrap:wrap;gap:8px}
.service-sla-weekdays label{
  display:inline-flex;
  align-items:center;
  gap:5px;
  min-height:34px;
  padding:5px 9px;
  border:1px solid var(--line);
  border-radius:999px;
  font-size:.7rem;
}
.service-sla-policy-editor input{min-width:110px}
html[data-theme="light"] .service-sla-calendar-summary{background:#fff}
@media(max-width:720px){
  .service-sla-dialog{width:min(96vw,820px)}
  .service-sla-policy-editor table{min-width:620px}
}


.service-sla.service-sla-paused{
  border-color:#8b6f13;
  background:rgba(212,173,38,.10);
  color:#d6ad2f;
}
.service-sla-target.paused{
  border-color:#8b6f13;
  background:rgba(212,173,38,.06);
}
.service-sla-target.paused b{color:#d6ad2f}
.service-sla-holidays{
  display:grid;
  gap:10px;
  margin-top:16px;
  padding-top:14px;
  border-top:1px solid var(--line);
}
.service-sla-holidays-head{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
}
.service-sla-holidays-head div{display:grid;gap:2px}
.service-sla-holidays-head b{font-size:.76rem}
.service-sla-holidays-head span{font-size:.66rem;color:var(--muted)}
.service-sla-holiday-add{
  display:grid;
  grid-template-columns:minmax(145px,.7fr) minmax(180px,1.3fr) auto;
  gap:8px;
}
.service-sla-holiday-list{display:grid;gap:6px}
.service-sla-holiday{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  padding:8px 10px;
  border:1px solid var(--line);
  border-radius:10px;
}
.service-sla-holiday>div{display:grid;gap:2px}
.service-sla-holiday b{font-size:.72rem}
.service-sla-holiday span{font-size:.64rem;color:var(--muted)}
@media(max-width:720px){
  .service-sla-holiday-add{grid-template-columns:1fr}
}


/* Sprint 3 — SLA automation and monitoring */
.service-sla-dashboard-grid{margin-top:14px}
.service-sla-report-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:10px;
}
.service-sla-report-grid article{
  display:grid;
  gap:4px;
  padding:12px;
  border:1px solid var(--line);
  border-radius:12px;
}
.service-sla-report-grid span{
  font-size:.68rem;
  color:var(--muted);
  font-weight:750;
  text-transform:uppercase;
  letter-spacing:.04em;
}
.service-sla-report-grid b{font-size:1.3rem}
.service-sla-report-grid small{font-size:.64rem;color:var(--muted)}
.service-sla-attention-list{display:grid;gap:8px}
.service-sla-attention-list article{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:10px;
  padding:10px 12px;
  border:1px solid var(--line);
  border-radius:12px;
}
.service-sla-attention-list article>div:first-child{display:grid;gap:3px;min-width:0}
.service-sla-attention-list article>div:first-child b{
  font-size:.72rem;
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
}
.service-sla-attention-list article>div:first-child span{font-size:.64rem;color:var(--muted)}
.service-sla-attention-list article>div:last-child{display:flex;align-items:center;gap:8px}
.service-automation-panel{margin-top:14px}
.service-automation-list{display:grid;gap:8px}
.service-automation-rule{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  padding:11px 12px;
  border:1px solid var(--line);
  border-radius:12px;
}
.service-automation-rule.inactive{opacity:.62}
.service-automation-rule>div{display:grid;gap:4px;min-width:0}
.service-automation-rule-title{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.service-automation-rule-title b{font-size:.74rem}
.service-automation-rule-title span{
  padding:3px 7px;
  border:1px solid var(--line);
  border-radius:999px;
  font-size:.58rem;
  font-weight:800;
  text-transform:uppercase;
}
.service-automation-rule p{
  margin:0;
  font-size:.65rem;
  color:var(--muted);
  line-height:1.45;
}
.service-automation-dialog{width:min(780px,94vw)}
.dialog-spacer{flex:1}
@media(max-width:760px){
  .service-sla-report-grid{grid-template-columns:1fr}
  .service-sla-attention-list article,
  .service-automation-rule{align-items:flex-start;flex-direction:column}
  .service-sla-attention-list article>div:last-child{width:100%;justify-content:space-between}
}


/* Sprint 4 — native CSAT */
.service-csat-dashboard{margin-top:14px}
.service-csat-overview{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:10px;
}
.service-csat-overview article{
  display:grid;
  gap:4px;
  padding:12px;
  border:1px solid var(--line);
  border-radius:12px;
}
.service-csat-overview span{
  font-size:.66rem;
  font-weight:800;
  text-transform:uppercase;
  letter-spacing:.05em;
  color:var(--muted);
}
.service-csat-overview b{font-size:1.25rem}
.service-csat-overview small{font-size:.65rem;color:var(--muted)}
.service-csat-rankings{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:14px;
  margin-top:14px;
}
.service-csat-rankings>div{
  display:grid;
  gap:7px;
  padding:12px;
  border:1px solid var(--line);
  border-radius:12px;
}
.service-csat-rankings h4{margin:0 0 3px;font-size:.78rem}
.service-csat-rank{
  display:grid;
  grid-template-columns:minmax(0,1fr) auto auto;
  gap:8px;
  align-items:center;
  padding:7px 0;
  border-bottom:1px solid var(--line);
}
.service-csat-rank:last-child{border-bottom:0}
.service-csat-rank span{
  min-width:0;
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
  font-size:.7rem;
}
.service-csat-rank b{font-size:.72rem}
.service-csat-rank small{font-size:.62rem;color:var(--muted)}
.service-csat-ticket-panel{display:grid;gap:10px}
.service-csat-ticket-score{display:flex;align-items:center;gap:10px}
.service-csat-ticket-score b{font-size:1.25rem;letter-spacing:.07em;color:#d9a900}
.service-csat-ticket-score strong{font-size:.85rem}
.service-csat-ticket-panel p{margin:0;font-size:.7rem}
.service-csat-ticket-panel blockquote{
  margin:0;
  padding:10px 12px;
  border-left:3px solid var(--green);
  background:var(--panel-soft,rgba(255,255,255,.025));
  font-size:.7rem;
  line-height:1.45;
}
@media(max-width:900px){
  .service-csat-overview{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:620px){
  .service-csat-overview,.service-csat-rankings{grid-template-columns:1fr}
}

.service-csat-sla-correlation{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:8px;
  margin-top:10px;
}
.service-csat-sla-correlation div{
  display:grid;
  gap:3px;
  padding:9px 10px;
  border:1px solid var(--line);
  border-radius:10px;
}
.service-csat-sla-correlation span{font-size:.62rem;color:var(--muted)}
.service-csat-sla-correlation b{font-size:.78rem}
@media(max-width:900px){
  .service-csat-sla-correlation{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:520px){
  .service-csat-sla-correlation{grid-template-columns:1fr}
}

.service-csat-feedback{
  display:grid;
  gap:8px;
  margin-top:14px;
  padding-top:12px;
  border-top:1px solid var(--line);
}
.service-csat-feedback h4{margin:0;font-size:.78rem}
.service-csat-feedback-list{display:grid;gap:8px}
.service-csat-feedback-list article{
  display:grid;
  grid-template-columns:auto minmax(0,1fr) auto;
  gap:10px;
  align-items:start;
  padding:10px 12px;
  border:1px solid var(--line);
  border-radius:12px;
}
.service-csat-feedback-list article.low{
  border-color:rgba(214,77,77,.42);
  background:rgba(214,77,77,.045);
}
.service-csat-feedback-score{display:grid;gap:2px}
.service-csat-feedback-score b{font-size:.78rem;color:#d9a900;letter-spacing:.05em}
.service-csat-feedback-score span{font-size:.62rem;color:var(--muted)}
.service-csat-feedback-copy{display:grid;gap:3px;min-width:0}
.service-csat-feedback-copy strong{
  font-size:.7rem;
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}
.service-csat-feedback-copy small{font-size:.61rem;color:var(--muted)}
.service-csat-feedback-copy p{margin:3px 0 0;font-size:.68rem;line-height:1.4}
@media(max-width:620px){
  .service-csat-feedback-list article{grid-template-columns:1fr}
}


/* Portal access persistence v2 */
.service-portal-access-status{
  display:flex;
  flex-wrap:wrap;
  align-items:center;
  gap:8px;
  margin-bottom:10px;
}
.service-portal-access-status b{font-size:.76rem}
.service-portal-access-meta{
  display:grid;
  gap:4px;
  margin-top:10px;
  padding:10px 12px;
  border:1px solid var(--line);
  border-radius:10px;
  background:var(--panel-soft,rgba(255,255,255,.025));
}
.service-portal-access-meta span{
  font-size:.66rem;
  color:var(--muted);
}
.service-portal-link-management{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  margin-top:12px;
  padding-top:12px;
  border-top:1px solid var(--line);
}
.service-danger-btn{
  color:#9d3434;
  border-color:rgba(157,52,52,.28);
}
.service-danger-btn:hover{
  background:rgba(157,52,52,.06);
  border-color:rgba(157,52,52,.48);
}
.service-portal-link-ready.legacy{
  border:1px solid rgba(190,139,32,.28);
  background:rgba(190,139,32,.045);
  border-radius:12px;
  padding:14px;
}