/* Sprint 24 — NPS & Voz do Cliente */
.service-nps-head{align-items:flex-start}
.service-nps-period{display:grid;gap:4px;min-width:125px}
.service-nps-period span{
  color:var(--muted);font-size:10px;font-weight:800;
  text-transform:uppercase;letter-spacing:.05em
}
.service-nps-hero{
  display:grid;
  grid-template-columns:minmax(0,1.2fr) minmax(180px,.4fr) minmax(220px,.5fr);
  gap:18px;align-items:center;
  border:1px solid var(--border);border-radius:16px;
  background:var(--surface);padding:18px 20px;margin-bottom:14px;
  position:relative;overflow:hidden
}
.service-nps-hero::before{
  content:"";position:absolute;inset:0 auto 0 0;width:5px;background:var(--green)
}
.service-nps-hero.negative::before{background:#d53b3b}
.service-nps-hero.neutral::before{background:#d19a26}
.service-nps-hero.na::before{background:#92a59a}
.service-nps-hero>div{display:grid;gap:4px}
.service-nps-hero>div:not(:first-child){text-align:right}
.service-nps-hero span{
  color:var(--muted);font-size:10px;font-weight:800;
  text-transform:uppercase;letter-spacing:.05em
}
.service-nps-hero h3{margin:0;font-size:34px;color:var(--green)}
.service-nps-hero.negative h3{color:#b92f2f}
.service-nps-hero.neutral h3{color:#9a6a16}
.service-nps-hero b{font-size:22px}
.service-nps-hero p,.service-nps-hero small{margin:0;color:var(--muted)}

.service-nps-kpis{
  display:grid;grid-template-columns:repeat(4,minmax(0,1fr));
  gap:10px;margin-bottom:14px
}
.service-nps-kpis article{
  border:1px solid var(--border);border-radius:13px;background:var(--surface);
  padding:13px 14px;display:grid;gap:4px;position:relative;overflow:hidden
}
.service-nps-kpis article::before{
  content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--muted)
}
.service-nps-kpis article.promoter::before{background:#12a66c}
.service-nps-kpis article.passive::before{background:#d19a26}
.service-nps-kpis article.detractor::before{background:#d53b3b}
.service-nps-kpis span{
  color:var(--muted);font-size:10px;font-weight:800;
  text-transform:uppercase;letter-spacing:.04em
}
.service-nps-kpis b{font-size:23px}
.service-nps-kpis small{color:var(--muted)}

.service-nps-grid{
  display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);
  gap:14px;margin-bottom:14px
}
.service-nps-grid>.panel,.service-nps-recent,.service-nps-method{padding:17px}

.service-nps-distribution{
  display:grid;grid-template-columns:repeat(11,minmax(24px,1fr));
  gap:8px;align-items:end;height:220px;padding:16px 2px 0
}
.service-nps-distribution article{display:grid;gap:4px;align-items:end;text-align:center;height:100%}
.service-nps-bar-track{
  height:160px;border-radius:8px 8px 4px 4px;
  background:color-mix(in srgb,var(--border) 65%,transparent);
  position:relative;overflow:hidden;display:flex;align-items:flex-end
}
.service-nps-bar-track span{
  display:block;width:100%;min-height:3px;border-radius:7px 7px 3px 3px;
  background:#d53b3b
}
.service-nps-distribution article.passive .service-nps-bar-track span{background:#d19a26}
.service-nps-distribution article.promoter .service-nps-bar-track span{background:#12a66c}
.service-nps-distribution b{font-size:11px}
.service-nps-distribution small{font-size:10px;color:var(--muted)}
.service-nps-legend{
  display:flex;gap:14px;flex-wrap:wrap;margin-top:10px;color:var(--muted);font-size:10px
}
.service-nps-legend span::before{
  content:"";display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:5px;background:#92a59a
}
.service-nps-legend .detractor::before{background:#d53b3b}
.service-nps-legend .passive::before{background:#d19a26}
.service-nps-legend .promoter::before{background:#12a66c}

.service-nps-trend{display:grid;gap:8px}
.service-nps-trend article{
  border:1px solid var(--border);border-radius:11px;padding:11px 12px;
  display:grid;grid-template-columns:150px minmax(0,1fr);gap:16px;align-items:center
}
.service-nps-trend article>div{display:grid;gap:2px}
.service-nps-trend article>div:last-child{text-align:right}
.service-nps-trend span,.service-nps-trend small{color:var(--muted);font-size:10px}
.service-nps-trend b{font-size:19px}
.service-nps-trend b.positive{color:#0e8b5a}
.service-nps-trend b.negative{color:#b92f2f}
.service-nps-trend b.neutral{color:#9a6a16}

.service-nps-score{
  width:34px;height:34px;display:inline-grid;place-items:center;border-radius:50%;
  font-weight:900;border:1px solid var(--border)
}
.service-nps-score.promoter{background:#e4f7ee;color:#0b7b50;border-color:#b8e7d2}
.service-nps-score.passive{background:#fff6df;color:#9a6a16;border-color:#f0d79a}
.service-nps-score.detractor{background:#fdebec;color:#b92f2f;border-color:#efc5c8}
.service-nps-table td:nth-child(4){max-width:420px}
.service-nps-table td{vertical-align:top}

.service-nps-method{
  border-left:4px solid var(--green);background:color-mix(in srgb,var(--surface) 96%,var(--green) 4%)
}
.service-nps-method>div{display:grid;gap:5px}
.service-nps-method span{
  color:var(--muted);font-size:9px;font-weight:800;
  letter-spacing:.08em;text-transform:uppercase
}
.service-nps-method b{font-size:15px}
.service-nps-method p{margin:0;color:var(--muted)}

@media(max-width:1200px){
  .service-nps-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .service-nps-grid{grid-template-columns:1fr}
}
@media(max-width:780px){
  .service-nps-hero{grid-template-columns:1fr}
  .service-nps-hero>div:not(:first-child){text-align:left}
  .service-nps-kpis{grid-template-columns:1fr}
  .service-nps-distribution{gap:4px}
  .service-nps-trend article{grid-template-columns:1fr}
  .service-nps-trend article>div:last-child{text-align:left}
}